Redress Solutions for IFAs and Wealth Managers
Independent actuarial support with redress that is tailored to the needs of your business.
With over 25 years of experience in redress we have a trusted and reliable reputation for the quality of our work, attention to detail and ability to communicate the complexities of redress to our clients.
The OAC Redress team are up to date with both the current thinking by the Financial Conduct Authority (FCA) and developments in the broader pensions industry. By working closely with your business we help keep redress costs down by applying our extensive experience to ensure that the compensation you offer is compliant and in line with industry best practice.
The team can assist with each stage of the redress process, from initial data gathering to drafting the offer letter.
Our processes can be applied to individual complaints and larger exercises for example arising out of past business reviews, or other remediation projects.
You can pick and choose the services required, making use of our knowledge and experience of the redress industry in the way that best fits your business. We take the stress out of redress.
OAC provides a range of specialist services for IFAs to manage and calculate redress. We reduce risk, save time and ultimately reduce costs. Our services include:
- Transfer Value Loss Assessment:
Assisting with individual cases or multiple calculations arising out of larger projects - Loss Assessment in relation to Free Standing Additional Voluntary Contribution arrangements
- Review and Audit of Redress Calculations
- Training on redress calculations and the redress process
For more information
Brian Nimmo
Head of Redress Solutions
At OAC we understand that in a world of increasing transparency, and where both claims managers and PI insurers will be looking for fair redress outcomes, it is vital to ensure that loss calculations are robust.
Our established reputation, wealth of experience, clear calculation output and straightforward communication means that we are able to provide reassurance to all relevant stakeholders that the compensation offer is fair.
We offer a range of redress solutions which:
- Allow you to pick and choose the services right for your business
- Can be scaled depending on your needs and case numbers
- Are cost effective and reduce the time you spend dealing with redress complaints
OAC’s redress experts will bring extensive knowledge, experience and processes to help your business resolve complex redress issues ensuring you get the right outcome every time.
For more information
Brian Nimmo
Head of Redress Solutions
Why work with OAC
At OAC we understand the need to both help protect your business reputation and treat your customers fairly which is why we have developed a number of redress management processes and services which:
- Allows you to pick and choose the services right for your business
- Can be scaled depending on your needs and case numbers
- Is cost effective and reduces the time you spend dealing with redress complaints
The redress experts from OAC bring with them extensive knowledge, experience and defined processes to help your business resolve complex redress issues which ensures you get to the right outcome every time.
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"“We have worked with OAC for a number of years. Along with their technical knowledge and accuracy, we very much value their responsiveness to our calculation requests and any additional queries we have. They are very clear in their communications as well as being friendly and easy to deal with.”"
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"We have been delighted with the quality of the service as well as the positive and proactive approach taken by OAC. We do feel like we are a valued client. Their communication - from emails, to governance meetings and in general correspondence has always been clear and transparent."
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"We have enjoyed a long-standing relationship with OAC and can honestly say that the support they provide our business is second to none."
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"We have been working with OAC, for the past 15 months and have found them extremely helpful, knowledgeable and approachable. OAC now deal with all our mis-selling complaint redress calculations and they have all been dealt with promptly and within stated timeframes.
We have been very happy with the service OAC have delivered and look forward to our continued relationship."